Question 1

What areas do you cover?

Accepted Answer

We provide courier services across the entire UK, with specialized services for Heathrow collections and European deliveries. Our same-day service is available throughout mainland UK, and we offer next-day delivery to most UK destinations.

Question 2

What are your operating hours?

Accepted Answer

We operate Monday to Friday from 6:00 AM to 10:00 PM UK time. Weekend and out-of-hours services are available with advance booking and may incur additional charges. For urgent AOG (Aircraft on Ground) situations, we can arrange 24/7 emergency collections.

Question 3

How do I get a quote?

Accepted Answer

You can get a quote in several ways: 1) Fill out our online quote form on the Contact page, 2) Call us directly during business hours, 3) Send us a WhatsApp message, or 4) Email us at contact@tclogistics.uk. We typically respond within 15 minutes during business hours.

Question 4

Do you offer insurance?

Accepted Answer

Yes, all our shipments are fully insured up to £50,000. Additional insurance coverage can be arranged for high-value items. Please declare the full value of your goods when booking to ensure adequate coverage.

Question 5

How is pricing calculated?

Accepted Answer

Our pricing is based on distance (per mile rate), vehicle size, and service type. Small Van starts at £1.10/mile, SWB Van at £1.35/mile, XLWB Van at £1.60/mile, and Luton with Tail-Lift at £1.65/mile. Each vehicle type has a minimum charge. Additional costs may include waiting time (£0.50/min after 10 minutes free), out-of-hours service (+50% surcharge), and handler fees at airports.

Question 6

What payment methods do you accept?

Accepted Answer

We accept bank transfers (preferred for business accounts), debit/credit cards (via Stripe), and PayPal. Business customers with approved accounts can use Net 30 payment terms. Private customers are required to pay in advance before collection.

Question 7

Do you charge VAT?

Accepted Answer

Yes, all our prices are subject to UK VAT at 20%. VAT is added to the final invoice. Business customers can reclaim VAT through their standard accounting processes.

Question 8

Are there any hidden fees?

Accepted Answer

No, we believe in transparent pricing. All potential additional charges are clearly stated upfront, including waiting time, out-of-hours service, handler fees, and special handling requirements. The quote you receive includes all standard costs.

Question 9

How quickly can you collect?

Accepted Answer

For same-day service, we can typically collect within 30-90 minutes of booking confirmation during business hours. For AOG (Aircraft on Ground) emergencies, we prioritize collection within 30-60 minutes. Next-day collections can be scheduled for your preferred time slot.

Question 10

Can I track my delivery?

Accepted Answer

Yes, all our deliveries include real-time GPS tracking. Once your driver is en route, you'll receive a tracking link via SMS or email. You can view the driver's location, estimated arrival time, and delivery status in real-time.

Question 11

What information do I need to provide when booking?

Accepted Answer

You'll need to provide: collection address and postcode, delivery address and postcode, preferred collection time, item description and dimensions, weight estimate, any special handling requirements, and contact phone numbers for both collection and delivery locations.

Question 12

Can I change or cancel a booking?

Accepted Answer

Yes, bookings can be modified or cancelled free of charge up to 2 hours before the scheduled collection time. Cancellations within 2 hours of collection may incur a 50% cancellation fee. Emergency cancellations within 30 minutes may be charged in full.

Question 13

What items can you transport?

Accepted Answer

We transport a wide range of items including: documents and parcels, business inventory and stock, furniture and household goods, IT equipment and electronics, aircraft parts (AOG service), medical supplies, manufacturing components, and e-commerce goods. Items must be properly packaged and within our vehicle capacity limits.

Question 14

What items are prohibited?

Accepted Answer

We cannot transport: illegal goods or contraband, hazardous materials (unless certified for hazmat), live animals, perishable food (unless temperature-controlled), unpackaged liquids, cash or bearer bonds, stolen goods, or items without proper customs documentation for international shipments.

Question 15

Can you handle fragile or valuable items?

Accepted Answer

Yes, we specialize in careful handling of fragile and high-value items including antiques, artwork, electronics, and aircraft components. Please inform us when booking so we can provide appropriate protective materials (blankets, straps, padding) and assign experienced drivers.

Question 16

What about large or heavy items?

Accepted Answer

Our Luton vans with tail-lifts can handle items up to 1200kg. For very large items, we can provide a two-man crew at an additional cost. Maximum dimensions depend on the vehicle: XLWB vans can accommodate items up to 3.5m long, Luton vans up to 4.5m long.

Question 17

What is your Heathrow Collections service?

Accepted Answer

Our Heathrow Collections service provides direct collection from Heathrow cargo terminals with handler coordination. We have experience with all Heathrow terminals and can collect airfreight, AOG parts, and urgent shipments. Collection typically takes 1-2 hours from handler release. We handle all paperwork and provide real-time updates.

Question 18

What is AOG service?

Accepted Answer

AOG (Aircraft on Ground) is our critical priority service for aircraft emergencies. When an aircraft is grounded due to missing parts or equipment, we provide immediate collection (30-60 minutes) and express delivery to any UK airport or MRO facility. This service includes specialized handling, secure transport, and 24/7 availability for genuine emergencies.

Question 19

Do you offer furniture removal services?

Accepted Answer

Yes, our Furniture Transport service covers house removals, office moves, and single-item furniture delivery. Services include professional loading/unloading, protective blankets and straps, assembly/disassembly if needed, tail-lift service for heavy items, and two-man crew for large items. We handle everything from single sofas to full house moves.

Question 20

Can you help with international deliveries?

Accepted Answer

Yes, we provide delivery services to Europe including France, Germany, Netherlands, Belgium, and other EU countries. International deliveries require proper customs documentation, which we can help coordinate. Delivery times vary by destination but typically range from 24-72 hours for most European locations.

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